Terms & Conditions 

Updated October 2022

Welcome to OhSoSoap, we provide natural soaps around the United Kingdom. In addition to the Cookies & Privacy Policy the following are terms of service for using www.ohsosoap.com and its goods and services via our website.

Agreement to Terms

By using our Services, you agree to be bound by these Terms which are stated on this website page. If you don’t agree to be bound by these Terms, do not use the Services and the Website. If you are accessing and using the services on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. In that case, “you” and “your” will refer to that company or other legal entity.

Changes to Terms or Services

We may modify the Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Website or through other communication means. It’s important that you review the Terms whenever we modify them because if you continue to use the Services after we have posted modified Terms on the Website, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

Who May Use the Services/Eligibility

You may use the Services only if you are 18 years or older and capable of forming a binding contract with us and you are not barred from using the Services under applicable law.

Registration and Your Information

If you want to use certain features of the Services you’ll have to create an account (“Account”). You can do this via the Website or through your account with certain third-party social networking services such as Facebook, Instagram, Twitter (each, an “SNS Account”). If you choose the SNS Account option we’ll create your Account by extracting from your SNS Account certain personal information such as your name and email address and other personal information that your privacy settings on the SNS Account permit us to access. It’s important that you provide us with accurate, complete and up-to-date information for your Account and you agree to update such information, as needed, to keep it accurate, complete and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them.

For you to receive SMS message information about your delivery, you must add your mobile phone number to your OhSoSoap account, or at checkout.

By doing this, you agree to our terms & conditions, which states: We have your permission as a customer of OhSoSoap to share your name, address, contact mobile number and email address with Hermes and TNT delivery services. Your personal information is stored securely on Wix.com website builder platform. OhSoSoap will NOT share your personal information with others, unless permission is obtained from the customer(s).

You the customer give OhSoSoap permission to contact you if there is any issues with your order, payment, delivery or anything else related to OhSoSoap.


Your order will come with an invoice sent via your email address. This shows important information from your online order. Please retain the invoice for returns or exchanges. 


We try our very best at OhSoSoap to make sure we package your items carefully and ready for shipping. Each item(s) will be sent in a brown recyclable cardboard box. Your items will be secured with brown recyclable paper. If your items are damaged please contact us straight away at: david@ohsosoap.com, the support page, or the chat room. Please allow up to 48 hours for us to respond.

Product directions

Lather with warm water onto the hands, and apply generously to face and body. Rinse off with warm water.


Note: Due to our soaps being natural products, they might not lather like other soaps. This is normal, you can achieve more lather by rubbing for a longer period of time. 


For showering or bathing why not try our Wash Pouch, simply place your soap into the bag, close and use on the body. Shop here.

Warning: For external use only. Avoid direct eye contact. Not for use on broken skin or mucous membranes. If irritation occurs discontinue use immediately. If product enters eyes, wash continuously with water. 


Before using our soaps, please read the ingredients on each soap to make for there is no allergic reaction. OhSoSoap holds no responsibility for a skin reaction.

Cosmetic Safety Report

All 18 of our soaps, 3 of our shampoo bars and 3 of our conditioner bars have been accessed by Naturally Balmy Cosmetic Safety Report. If you require any further information please email us here or us our support page to get in contact.

Delivery: Damaged or loss


Unfortunately, we don't control how our products are shipped. They might get damaged in transit or lost. OhSoSoap holds no responsibility for damage or loss of packages. If your package is lost, please contact www.myhermes.co.uk Depending on your method of shipping, your item(s) may be eligible for compensation (see below for details). It is not OhSoSoap's responsibility to replace lost or damaged items.

Delivery Providers: Terms & Conditions 

When you spend £25.00 or more, you will receive Standard delivery in the form of Hermes UK Economy, 3-5 business days. This is automatic added at checkout. If you spend less than £20.00, you will be charged an £3.00 for Hermes Economy Shipping, 3-5 business days. We will also use Royal Mail for convenience.

If you spend £25.00 or less, the delivery cost is £3.00 per order.

  • Hermes UK Economy + SMS provides the customer a SMS message on the day of delivery. (must provide your mobile phone number at checkout or adding to your OhSoSoap account for this service, if you don't the SMS service will not be added). Hermes UK Economy aim to deliver within 3-5 business days (including Saturday). No compensation or signature upon delivery.

  • We also use Royal Mail 2nd class with proof of postage.

  • OhSoSoap doesn't have responsibility over the service of the courier, however we are happy to pass over contact information in case of a problem.

Return, Refund, Cancellation Policy & Delivery Terms

  • All the orders you place on the Website are fully refundable and cancellable within 24 hours of purchase or before shipment is dispatched, whichever is earlier.

  • Orders may be dispatched sooner, in this case if you still require a refund, all items must be sent back to us. All costs of postage is paid by you the customer. Upon receiving your return, a refund will be processed (dependant on condition of products). If this is required, please contact us using the contact button below or above on the websites toolbar. Or use the chat button on the bottom right hand of your screen, or email me here: david@ohsosoap.com.

  • All the orders you place on the Website are partially refundable and cancellable after 24 hours of purchase and before shipment is dispatched. The percentage of refund to be issued in this case shall not exceed more than 50%. 

  • All the orders you place on the Website are non-refundable after shipment has been dispatched, except if the product you have received is damaged, faulty or does not match the product description. You must register a complaint with the courier company and must take pictures of packing (before and after opening) in order to take benefit of this clause. If OhSoSoap is satisfied, in such case, OhSoSoap shall arrange for return or replacement or refund at its discretion.

  • If for any reason you need to return a product, please contact us using the contact button below or above on the websites toolbar. Or use the chat button on the bottom right hand of your screen, or email me here david@ohsosoap.com.

  • Please note it may take upto 48 hours to respond to your email, contact form or online messages.

Returning Product(s) & Refunds

14 Day Money Back Guarantee

  • If you are not 100% satisfied with your purchase, you can return your order to us for a full refund. This is dependant on the condition stated below.

  • You can return your purchase up to 14 days from the date you received your Order.

  • Products must be in the condition you received them and in the original box and/or packaging.

  • Once your return is received and inspected by OhSoSoap (usually within 72 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.​

  • Please make sure you package any products carefully, it is your responsibility to do this. Any items received back to us damaged, may result in not being able to issue a refund. Your address should also be on the package incase of loss.

  • Costs incurred for sending any products back to us is paid by the sender. Please send any items via recorded or registered delivery to make sure the item(s) are receive back to us. 

  • Any products that are not in their original packaging, and used will not be refunded. This is for hygiene reasons as our soaps are a natural product.

  • A returns address will be provided to you when your email, message has been accepted by us, OhSoSoap. ​


Selling our products elsewhere.

OhSoSoap also sells our products at fairs, halls, craft fairs, parties, events and festivals across the UK. We have public liability insurance of £5 million, which enables us to trade safely with the current guidelines. Please email us at: david@ohsosoap.com If you have any further questions.

When purchasing our products elsewhere, other than our website www.ohsosoap.com. You are still entitled to a refund or exchange up to 14 days. All products MUST be unopened and in a unused condition. If OhSoSoap deems ANY products unfit to re-sell, you may incur a 50% fee for repackaging or disposal of any products. 

It is your responsibility to send your items(s) back to use safely. OhSoSoap takes no responsibility for this, or any costs incurred. 


Please contact us at: david@ohsosoap.com with your name, address, contact number and email address. Please provide any relevant information, and which event you purchased our product(s) from including the date.

No Warranties

Your use of the Services is at your sole risk. The Goods and Services are provided on an “as is” and “as available” basis.

OhSoSoap does not warrant that:



  • The Goods or Services will meet your requirements or expectations.

  • The Goods or Services will be delivered uninterrupted, timely, secure, or error-free.

  • The results that may be obtained from the use of the Goods or Services will be accurate or reliable.

  • Any errors in the Goods or Services will be corrected.



  • You understand and agree that OhSoSoap shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to any loss of profit, loss of goodwill, loss of business reputation, loss of data, cost of procurement of substitute goods or Services, or other intangible loss, resulting from: 

  • The use or the inability to use the Services;

  • Any changes which OhSoSoap may make to the Services, or any permanent or temporary cessation in the provision of the Services;

  • Unauthorised access to or alteration of your transmissions or data;

  • The deletion of, corruption of, or failure to store, any content and other communications data maintained or transmitted by or through the use of the Services;

  • Or any other matter relating to the Services or use of any product sold via Services.

Technical support

  • Technical support is provided on a best-effort basis and only by e-mail or Live Chat on the Website.

Third-party partners

  • You understand that OhSoSoap can use third parties (e.g., hosting partners) to provide the necessary resources (e.g., hardware, software, networking, storage, etc.) to run the Services and deliver the goods.


  • We use Hermes and Royal Mail to deliver your products.

Changes and Modifications

  • OhSoSoap may stop, remove, modify, or add (permanently or temporarily) Services (or features within Services) at OhSoSoap's sole discretion. Any new, changed, or removed features are subject to the Terms of Service. Continued use of the Services after any such changes constitute your consent to the changes. 




  • Use, display, mirror or frame the Services or any individual element within the Services, OhSoSoap's name, any OhSoSoap's trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without our express written consent;

  • Access, tamper with, or use non-public areas of the Services, our computer systems, or the technical delivery systems of our providers;

  • Attempt to probe, scan or test the vulnerability of any our system or network or breach any security or authentication measures;

  • Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Services or Content;

  • Attempt to access or search the Services or Content or download Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by us or other generally available third-party web browsers;

  • Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;

  • Use any Meta tags or other hidden text or metadata utilizing our trademark(s), logo URL or product name without our express written consent;

  • Use the Services or Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;

  • Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Content to send altered, deceptive or false source-identifying information;

  • Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services or Content;

  • Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;

  • Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;

  • Impersonate or misrepresent your affiliation with any person or entity;

  • Violate any applicable law or regulation; or

  • Encourage or enable any other individual to do any of the foregoing.


  • Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on or made available to the Services.

  • The manner, mode and extent of advertising on the Services are subject to change without specific notice to you.

  • You agree that OhSoSoap may place such advertising on the Services.

  • If you are using a free service, you must not block such advertising.

  • Communication Acknowledgements.

    You acknowledge that OhSoSoap will send Emails and Text messages to effectively perform Services. You authorise OhSoSoap to send You Emails and Text messages when required. 

Monitoring of Users

  • Although we’re not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.


Link to Third Party Websites


  • Our Service may contain link to third party websites and services. These websites and services are not owned or controlled or managed by OhSoSoap. 

  • As far as control or responsibility is concerned, OhSoSoap has no control over, and takes or assumes no responsibility for, the content, privacy policies, terms and conditions or practices of websites or services of any third party. 

  • You acknowledge and agree that OhSoSoap shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or alleged to be caused by or in connection with the use of or reliance on any such goods and services or content available on or through any such websites or services. 

  • OhSoSoap advises you to read the privacy policies and terms and conditions as given in the websites or services of any third party website that you visit or use.


Our products contain natural ingredients and some synthetic ingredients that some people may be allergic or intolerable too. It is the customers reponsibility to read our list of ingredients listed online or on the products packaging. Will take no responsibility for injury or any reactions caused by our products. 

These include: Whole Rolled Oats wheat dairy free, Organic Lemon Zest Peel, Organic Lime Zest Peel, Organic Orange Zest Peel, Organic Blue Poppy Seeds, Dried Lavender flowers, Organic Virgin Coconut Oil and Organic Unrefined Shea Butter. Our OhSoFruity Collection contains synthetic fragrance oils and mica powders.


We do our best to keep our batches of soaps away from others, and clean between batch making, but cannot guarantee cross contamination.


The information contained in this Website is for general information purposes only. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


The content found on this website is for informational purposes only. This information has not been evaluated by the Food and Drug Administration. Our soaps are meant for your bathing pleasure and the information provided has been collected from other sources to inform you about the possible benefits of herbs, essential oils, and other natural ingredients.


The information provided is not meant to substitute the advice provided by your personal health professional. Do not use the information found within this website to self-diagnose any medical conditions or treat any health problems or diseases. Please consult your qualified health professional should you have any concerns. 


If you are pregnant, please contact your physician before using any of our products - especially the ones with essential oils. 


OhSoSoap is not responsible for any individual reaction to any particular ingredient. Each product description is located on our website. This includes a complete list of ingredients, also listed on each product bar of soap. People with sensitivities, allergies or intolerance to any listed ingredient should not use the product. In case you are in doubt or have sensitive skin, always try an allergy patch test and if at any time irritation occurs, discontinue use of the product immediately. If soaps enter the eyes, wash immediately.


OhSoSoap is not responsible for eye damage of any kind. You use our soaps at your own risk. All of our products are for external use only.


Soap Weight: Our soaps are handmade and individually hand cut, please be aware that some of the weights from bar-to-bar vary in size. Our soap’s weight on average 136g/4.8oz, but this will differ slightly. Although, we try and stay as close to the possible weight bars may vary slightly. This also includes our shampoo and conditioner bars.


Images: The images are for reference only. Please allow for colour differences in your finished produces.


For longer lasting soap bars: Do NOT allow bars of soap to sit in water. After use, place in a cool dry area.


When using our wash pouch, body mitts and face mitts make sure after use they’re stored in a dry cool place to dry. OhSoSoap is not responsible for discolouration, damage or bacteria growth due to these products not been used correctly.


Lastly, OhSoSoap is not responsible for any damage resulting from the use of any product on our website. By purchasing items on our site you are fully aware of our disclaimer and use products at your own risk.


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